#2 of 276 hotels in Frankfurt based on Tripadvisor
Eva
United Kingdom,
March
2025
6.4/10
My stay at Grandhotel Hessischer Hof was a mixed experience. The staff provided really good service, which made my visit more pleasant, and the breakfast spread was truly impressive. However, I found the room to be outdated and in need of investment to restore its 5-star charm. Overall, the hotel has a lot of potential with its prime location and elegant atmosphere, but it certainly needs some attention to details to meet modern standards.
Rooms
6.0
The room felt quite dated, reminiscent of a three-star hotel rather than a luxury hotel. Although it was spacious, the furniture and decor were outdated, which really detracted from the experience.
Service
10.0
The service was a highlight of my stay. The staff was extremely friendly and attentive, doing their best to accommodate my needs and make my stay enjoyable, despite the room's shortcomings.
Location
9.0
The hotel's location is fantastic, right opposite the Messe area, making it very convenient for my business meetings. It's also just a short walk to many other central Frankfurt attractions.
Dining
9.0
Breakfast was a standout feature, with an elaborate buffet that included a wide selection of cheeses, breads, and even champagne. It was a lovely way to start the day.
Facilities
7.0
While the facilities were generally clean and well-maintained, certain areas could really benefit from updates, particularly the gym and business room setup.
Sebastian
United Kingdom,
February
2025
6.8/10
I enjoyed my stay at Grandhotel Hessischer Hof, particularly appreciating the classical design and well-maintained ambiance. The staff were remarkably attentive, making my experience feel personalized and warm. However, I did find the room a bit stuffy despite the air conditioning, which detracted slightly from my overall comfort.
Rooms
7.0
My junior suite was spacious and beautifully designed, but it felt warm and stuffy with the air conditioning not functioning as expected.
Service
9.0
The service from the staff was really good; I felt genuinely welcomed and valued during my stay, with personalized touches such as a friendly breakfast host who remembered my name.
Location
8.0
The hotel's location was convenient, just a 10-15 minute walk from most business areas in central Frankfurt, making it easy to access my meetings.
Dining
9.0
I had a good meal in the restaurant and was impressed by the breakfast buffet, which offered a large variety of delicious items with many made-to-order options.
Facilities
7.0
The hotel facilities were clean and well-maintained, although the gym equipment was somewhat outdated compared to the beautiful setting of the gym.
Hannah
United Kingdom,
January
2025
6.2/10
My stay at Grandhotel Hessischer Hof was pretty fantastic overall. The rooms were spacious and beautifully decorated, although the air conditioning left a bit to be desired. Breakfast, though, was a standout with a rich buffet and delicious made-to-order options. The staff was friendly and super helpful, really making my experience great. It's definitely a top spot for business stays due to its convenient location near the Messe.
Rooms
9.0
I loved my Grand Superior Room – it was elegantly furnished and comfy, though I did have a minor issue with the shower leaking onto the floor.
Service
10.0
The staff was really good. From check-in to any requests I had, they were friendly, responsive, and really went the extra mile to ensure I felt welcomed.
Location
9.0
The hotel's location was super convenient, just a 10-15 minute walk to most business areas in Frankfurt, which made getting around a breeze.
Dining
10.0
Breakfast was absolutely wonderful – such a variety and even made-to-order dishes like Eggs Benedict. I couldn't get enough of it!
Facilities
8.0
The hotel offered great facilities, and I appreciated the availability of room service and complimentary refreshments, which added a nice touch to my stay.
Alexander
United Kingdom,
January
2025
6.4/10
My stay at the Grandhotel Hessischer Hof was quite mixed. On one hand, the breakfast buffet was a good experience and the staff were incredibly friendly and accommodating. However, the lack of a professional concierge service left me feeling a bit lost, especially during Christmas when many restaurants were closed. Overall, I would consider returning, but with a better plan next time.
Rooms
8.0
The rooms were spacious and kept immaculate, providing a very comfortable atmosphere for relaxation.
Service
6.0
The staff were extremely friendly, attempting to assist me with my requests even when they were not fully knowledgeable about local options.
Location
9.0
The location is prime, just a short walk from business areas and right across from a lovely shopping mall, which made my stay convenient.
Dining
7.0
Breakfast was impressive with a huge variety and made-to-order options, though the Christmas dining situation was a disappointment due to being fully booked.
Facilities
7.0
The hotel offered quality amenities including a nice fitness club, but I didn't get a chance to use the spa, which seemed appealing.
Penelope
United Kingdom,
November
2024
6.0/10
My stay at the Grandhotel Hessischer Hof was a mixed bag. The service was super friendly and attentive, which made me feel welcomed. However, I couldn't overlook the wear and tear in my room that dated it back a couple of decades. The breakfast buffet was truly a highlight with its fantastic variety, while the check-out took longer than I'd hoped, slowing me down before my meetings.
Rooms
6.0
The room was spacious, but honestly, the furniture and decor felt quite outdated, which was disappointing for a 5-star spot.
Service
9.0
The staff were really friendly and responsive to any questions I had, making me feel valued during my stay.
Location
8.0
The hotel's location was solid, right in front of Messe's city entrance and a short walk to key business areas, which suited my needs perfectly.
Dining
9.0
Breakfast was impressive with a large buffet featuring high-quality offerings. The made-to-order items were definitely a nice touch.
Facilities
7.0
Facilities were decent, but I found the check-out process dragged on longer than I'd like, which was a bit frustrating.
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Grandhotel Hessischer Hof - Hotel Frankfurt21.04
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22.04.2025